Many landlords aspire to have a trustworthy, long-term tenant who pays their rent on time and keeps up with basic property maintenance.
Creating a positive relationship with your tenants will not only make your life as a landlord a little easier but will also help you generate a greater return on your property investment.
At Boxall Brown and Jones our priority is to achieve your goals and ensure both the tenant and you are happy. That is why today we will be sharing a few ways you can keep your tenants happy.
Set clear expectations from the start
For a tenancy to run smoothly, make it clear from the very beginning what you expect from your tenants. This allows them to determine whether your expectations are reasonable and whether they want to live in your property.
This will then ensure that your tenants understand not only what is expected of them, but also what is expected from you. If you meet their expectations, your tenants are likely to do the same.
Be quick to resolve issues
On average, complaints should ideally be resolved within a week, regardless of how serious they may seem. This shows that your tenant is important to you and that you are there to listen to their complaints and suggestions.
If the complaints appear to be less urgent, such as a dripping tap, a minor delay could be tolerated however, bigger issues that affect security, and health and safety, should be addressed as soon as possible.
Respect your tenant’s privacy
Visiting your rental property unannounced is one certain reason for making your tenant unhappy. Of course, you do have the right to check your property. However, being considerate as a landlord is essential to keeping your tenants happy and keeping your relationship strong. To keep the tenant happy and feel respected, organise a time to drop around at a time that suits them.
Keep your property updated
Finally, a brilliant way of keeping the tenants happy is by keeping the property fresh and updated. Even the smallest changes can have a huge impact, such as a fresh layer of paint, or a few extra pots and pans for a family who has taken occupation of the property. These changes or additions will make the tenant feel more at home and appreciated.
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